We offer a full satisfaction guarantee on all of our products. If you receive something from us that you are not 100% satisfied with, simply return it within 14 days for a no questions asked refund, less all shipping charges and a 5% restocking fee. Item must be in new and unused condition, with packaging if applicable. If Rope equipment is returned and has wear, damage, dirt or looks like it has been misused we will repair the items if repairable at no cost to you. Customer will be responsible for shipping charges back to us and will be responsible for the cost of shipping the item or items back to them.
No returns or exchanges on custom orders.
All items will generally be shipped within 5 to 10 business days. Special orders can take 2 to 3 weeks, depending on the items. All our rope equipment is made to order.
Snaps and clips are meant to break if a horse puts enough force on it, i.e pulling back at the hitching post or getting a rein caught on something and pulling back on it. If your hardware is faulty you may return it but if it breaks due to the force of a horse pulling back when tied or getting caught on an object the customer will be responsible for the cost of replacement hardware and all shipping charges.